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Bosch and Whirlpool Deliver Best Experience in Appliances
This post examines the six major appliance makers included in the 2012 Temkin Experience Ratings. Bosch and Whirlpool tied for top spots in the major appliance industry, but all six companies earned...
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2012 Temkin Forgiveness Ratings
Temkin Group has just released the 2012 Every company makes mistakes now and then, but how willing are customers to forgive the company when it happens? Forgiveness is a valuable asset that companies...
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Companies Don’t Earn The Loyalty Their CX Deserves
Our report The ROI of Customer Experience shows that customer experience is highly correlated to loyalty. The research analyzed the relationship between Temkin Loyalty Ratings and Temkin Experience...
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Electrolux and Samsung Lead Appliances Industry in 2013 Temkin Experience...
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
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Advantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
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USAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
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Amazon and USAA On Top of 2013 Temkin Web Experience Ratings
We just released the third annual Temkin Web Experience Ratings of 211 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
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USAA On Top of 2013 Temkin Customer Service Ratings
We just released the third annual Temkin Customer Service Ratings of 235 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
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Report: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
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Whirlpool Leads Major Appliance Makers in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Whirlpool is the...
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Samsung Leads Major Appliances in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
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Samsung Leads Major Appliances in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleClik here to view.
Samsung Leads Major Appliances in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleClik here to view.
Whirlpool and Samsung Earn Top Customer Experience Ratings for Major Appliances
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Of the 10 major appliance...
View ArticleSiemens and Vizio Earn Top Customer Experience Ratings for Consumer Electronics
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. Siemens and Vizio deliver...
View ArticleSamsung Leads Major Appliances in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleWhirlpool and Samsung Earn Top Customer Experience Ratings for Major Appliances
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Of the 10 major appliance...
View ArticleElectrolux and Samsung Lead Appliances Industry in 2013 Temkin Experience...
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
View ArticleAdvantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
View ArticleUSAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
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